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Cyber-fraud recovery platform

DigiRaksha

Turning cyber-fraud recovery into one guided digital workflow.

76 cases won · ₹4.2Cr recovered
DigiRaksha cyber-fraud recovery website and case-intake experience
Product experienceDesigned and developed by Toit Digital

The situation and the problem

Cyber-fraud victims face two problems at once: they have just lost money, and they are suddenly expected to navigate banks, the 1930 helpline, the National Cyber Crime Reporting Portal, police procedures, FIRs and legal follow-up.

DigiRaksha was created to reduce that complexity and give victims a clearer route through a stressful, time-sensitive process.

The decision behind the experience

A visitor may arrive moments after losing a significant amount of money. The interface therefore reduces cognitive load, uses plain language and makes the next useful action unmistakable.

The public experience stays intentionally simpler than the legal and administrative workflow operating behind it.

  1. 01Incident
  2. 02Report
  3. 03Case review
  4. 04Official process
  5. 05Follow-up
  6. 06Recovery

What we designed and built

We created a digital case-intake and recovery-support platform where victims can quickly explain what happened instead of first learning how several disconnected systems work.

The public website, structured case collection and backend workflows work together so the DigiRaksha team can review, organise and move cases forward.

The system in practical terms

  • 01Fast cyber-fraud case reporting
  • 02Structured incident and transaction collection
  • 03Case-intake and qualification workflow
  • 04Recovery-process guidance
  • 05Backend and admin case management
  • 06WhatsApp-assisted support journey
  • 07Support for multiple fraud categories

What changed after delivery

DigiRaksha turned a fragmented recovery process into a guided service journey that connects reporting, case management and follow-up.

Project records report 76 cases won and ₹4.2 crore recovered through the platform-assisted process.

Cases won
76
Recovered
₹4.2Cr
Recovery stages connected
6

Services and technology

Services

  • Product strategy
  • UI/UX
  • Frontend development
  • Backend development
  • Case-intake architecture
  • Admin workflows
  • Form engineering
  • Conversion optimisation
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