Case study / 03
Cyber-fraud recovery platform
DigiRaksha
Turning cyber-fraud recovery into one guided digital workflow.
76 cases won · ₹4.2Cr recovered- Project
- 03 / 07
- Type
- Cyber-fraud recovery platform
- Primary scope
- Product strategy · UI/UX · Frontend development

Context
The situation and the problem
Cyber-fraud victims face two problems at once: they have just lost money, and they are suddenly expected to navigate banks, the 1930 helpline, the National Cyber Crime Reporting Portal, police procedures, FIRs and legal follow-up.
DigiRaksha was created to reduce that complexity and give victims a clearer route through a stressful, time-sensitive process.
Approach
The decision behind the experience
A visitor may arrive moments after losing a significant amount of money. The interface therefore reduces cognitive load, uses plain language and makes the next useful action unmistakable.
The public experience stays intentionally simpler than the legal and administrative workflow operating behind it.
- 01Incident
- 02Report
- 03Case review
- 04Official process
- 05Follow-up
- 06Recovery
Product
What we designed and built
We created a digital case-intake and recovery-support platform where victims can quickly explain what happened instead of first learning how several disconnected systems work.
The public website, structured case collection and backend workflows work together so the DigiRaksha team can review, organise and move cases forward.
Key features
The system in practical terms
- 01Fast cyber-fraud case reporting
- 02Structured incident and transaction collection
- 03Case-intake and qualification workflow
- 04Recovery-process guidance
- 05Backend and admin case management
- 06WhatsApp-assisted support journey
- 07Support for multiple fraud categories
Outcome
What changed after delivery
DigiRaksha turned a fragmented recovery process into a guided service journey that connects reporting, case management and follow-up.
Project records report 76 cases won and ₹4.2 crore recovered through the platform-assisted process.
- Cases won
- 76
- Recovered
- ₹4.2Cr
- Recovery stages connected
- 6
Scope
Services and technology
Services
- Product strategy
- UI/UX
- Frontend development
- Backend development
- Case-intake architecture
- Admin workflows
- Form engineering
- Conversion optimisation
